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Terms & Conditions

Aspiring Safety is a Christchurch – New Zealand based manufacturer and importer of quality climbing, height safety and related products. We only gear that we are happy to use ourselves, the majority of our products are field tested for suitability before making and stocking. If you have any specific questions please feel free to get in touch.

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ASPIRING SAFETY : TERMS & CONDITIONS

1. INFORMATION TO CONSUMERS

Before confirmation of your order, you must carefully read and accept the Terms and Conditions of Aspiring Safety which is located on the website. By submitting a purchase order, you accept and agree to the terms and conditions.

2. TERMS OF SALE

2.1 The equipment we sell is to only be used by those trained and proficient in there use and suitability. If you have any doubt as to your ability you should not use any of our gear. Working at heights and recreation sports are dangerous and should only be conducted by those suitably qualified. By purchasing off Aspiring Safety you acknowledge these risks, and agree the products will only be used by those suitably qualified with adequate safety and backup measures in place at all times. You also acknowledge that there use is at your own risk.

2.2 Orders of custom-made products that do not form part of Aspiring Safety’s stock and trade cannot be cancelled if production has started.

2.3 Cancellation
You may not cancel any order for Goods or part of it without our written consent.  If you do so, in addition to any other rights we may have, we may retain any deposit paid.  We shall have the right to cancel any orders for Goods which we have accepted, if due to circumstances beyond our control it would be impractical or unreasonable to fill the order, if any information supplied by you is materially incorrect, if we deem that the product may be used for an unsafe activity, or, if in our opinion, a satisfactory repair cannot be achieved.

2.4 Aspiring Safety aims for full customer satisfaction on products and services offered.

Upon assessment of any item issue, Aspiring Safety are pleased to offer you a repair, full replacement, credit note or a full refund for any purchased items with the following issues: Item failed its intended use Incorrect delivery of item or variation of item purchased.

Incorrect information or description of purchased item.

Item arrived damaged.

Aspiring Safety offer you two (2) business days to inform us of any requests or issues regarding your purchase upon delivery.

2.4.1 We shall not be liable:

  1. Where you have altered or modified the Goods, mis-applied the Goods, or have subjected them to any unusual alterations or handling;
  2. For any damage as a result of the goods not being used correctly;
  3. For loss caused by any factors beyond our control;
  4. For any indirect or consequential loss of any kind;
  5. Where the terms of any written warranty have not been complied with;
  6. For any delays in the delivery of the Goods;  or for deterioration of the goods due to exposure to the elements after delivery.

2.4.2 None of the above shall hinder any of your rights under consumer law in your country / state.

3. PRICING

All prices shown on our website are in Australian dollars, any pricing that is made in a genuine error will not have to be honored, the customer will be informed in such case as soon as possible.

4. SHIPPING

All shipping prices are quoted and charged in AUD (Australian dollar).

If your country is not listed please request a shipping cost via email [email protected]

Please note shipping is not available to New Zealand. Please visit our New Zealand site here.

4.1 SHIPPING OUTSIDE OF AUSTRALIA

All international purchases outside of Australia may be subject to payment of taxes and import duties set out by your own country of import.

Aspiring Safety is not responsible for these taxes and duties and is therefore the customers responsibility to pay any taxes and import duties incurred.